Udemy

I was dissatisfied with the quality and diversity of the courses on offer and attempted to file a refund claim however, customer service fought me every step of the way.

awful website, terrible app. 1/10 user experience

After I signed up for a freelance writing course, I received an email inviting me to a Facebook group. I could not access the group. I wrote to the instructor, and she did not respond.

Terrible. I bought a basic finance course, but every time I logged in my account showed zero purchases. I did get a response when I found an email address that worked, but they just said I needed to email the course instructor directly.

cant login cause these mfkers decided to change my password for a 6 digit code, after u put your email into the field, normally u go to a second screen where u put in a password, they decided to change that into a 6 digit number that they mail to you, but it never arrives!!

pretty good after all i hade fun

Udemy has the one of the worst customer support. It is inherently unfair for the consumers to go through multiple hurdles to get help. It takes two clicks to buy on Udemy, yet the help process is highly cumbersome.

Horrible customer service. I purchased two courses with the expectation of being able to sit for an examination with a third-party certification body to obtain my certifications. The instructor later received notification from the certification body that she could no longer provide students with access to write the exam.

SCAM! Courses and lecturers are great. Udemy however absolute scums. UI designers/engineers 100% know this is a scamming act. When refunding a course not suited for you, you click 'Request a refund'.

Customer service deplorable. They hide behind AI bot called Alex to avoid giving refunds. You end up going round in circles. Monthly selection of subscription courses offered was poor vaule.