Coursera
Global online learning platform offering courses, professional certificates, and degree programs from universities and companies including Google, IBM, Stanford, and Yale.
Student Ratings & Reviews
1.68
Based on 178 student reviews
Rating Distribution
About Coursera
Global online learning platform offering courses, professional certificates, and degree programs from universities and companies including Google, IBM, Stanford, and Yale.
Customer Reviews
Broken links to materials
I joined Coursera and subscribed for the sole purpose of Google's Data Analytics course. I got a few certifications, but at about the 3rd chapter of the entire course, the links to learning materials...
Impossible to cancel
I would give them 0 stars if it were possible. They continue to charge my credit card after I cancelled my subscription (which is pretty much impossible anyway). I am forced to dispute these charges...
Fraudulent business practices
Fraudulent business practices. Failure to disclose information up front and gave factually incorrect information to justify not processing a refund and closing the case.
Refused to Refund Subscription
Accidentally clicked “subscribe to Coursera Plus” when paying for my course and had no option to go back and change it so I immediately cancelled the subscription. They refused to refund me.
UNFAIR REFUND POLICY
I enrolled in the Google AI course with Coursera. I started the course and 5 minutes in was prompted to apply for free access to Google Gemini - an essential part of the course. For some undisclosed reason my application was declined.
I signed up for a Free Google AI
I signed up for a "Free Google AI Certification" course and wondered why they needed my credit card, but there was no information explaining it. I spend about one hour looking at the course and then forgot about it. One week later, I received a notification from my bank that $41 had been charged to my card by Coursera.
Scam
Scam. Silently take payments and the AI won't let you cancel. Avoid at all costs
Sneaky Money Grabbers
Far from the only one, I requested a refund within the 14-day window permitted by EU consumer regulation but for slapped with Coursera's arbitrary refund policy.
STAY AWAY
STAY AWAY: Not worth the stress. Customer service does not exist. There is chatbot, Cora or whatever, that is so annoying. States it is trained, but very inadequate.
Coursera is truly a scam
Coursera is truly a scam! I’m not sure how they’re still a functioning company. The certs are BS. And customer service is terrible.