Coursera
Global online learning platform offering courses, professional certificates, and degree programs from universities and companies including Google, IBM, Stanford, and Yale.
Student Ratings & Reviews
1.68
Based on 178 student reviews
Rating Distribution
About Coursera
Global online learning platform offering courses, professional certificates, and degree programs from universities and companies including Google, IBM, Stanford, and Yale.
Customer Reviews
BROKEN GOOGLE ASSESSMENT
I would give -3 stars for this company right about now. The company won't help with any issues. I am having an issue with the assessment on the google data analytics. It doesn't give the pictures for the question but it gives answer bubbles to choose.
Zero customer service
Literally the same comment as everyone else. Terrible refund policy. Zero exceptions made for cancelling a product seconds after it got charged. Just a team that keeps quoting policy.
Most of help is AI driven
Most of the help is AI driven and even when a human steps in, the person will hide behind policies to avoid refunding or giving you extra time or any solution.
Coursera has fallen due to greed
Coursera built their reputation largely on the goodwill of universities and peoples releasing their content for free. It was literally in their mission statement to make content freely accessible. Now they've greedily decided to lock away courses under paywall.
Charging for services not rendered
I find Coursera’s business practices and technical infrastructure profoundly deceptive. On March 16, 2026, I was charged $35.40 USD for a Coursera Plus subscription. Despite having a booked bank transaction and providing the official statement, my Coursera account dashboard explicitly showed "No purchases found."
Very bad experience.
I decided to follow a 5 weeks' content on Sales Enablement. First all the content was from Hubspot. So no agnostic approach. Second, all the exercises' files were not accessible (blank pages), link not found.
Charged after trial
1 star - Charged after trial, support closed my case without resolution Signed up following a YouTube recommendation, found the course content poor quality and unsuitable, and did not return...
Felt rushed and poor quality
I signed up for a 7 day free trial to take a course that, after completing it, I would never have paid money for. It felt rushed and was very poorly done. At times, the instructor made no sense and...