Coursera

Verified Provider Education

https://www.coursera.org

Global online learning platform offering courses, professional certificates, and degree programs from universities and companies including Google, IBM, Stanford, and Yale.

Student Ratings & Reviews

1.68

Based on 178 student reviews

Rating Distribution
1
(130)
2
(10)
3
(12)
4
(17)
5
(9)

About Coursera

Global online learning platform offering courses, professional certificates, and degree programs from universities and companies including Google, IBM, Stanford, and Yale.

Customer Reviews

Stonewalled by chatbot

I accidentally enrolled in the advanced version of a certificate instead of the introductory one. I realized it within minutes, but the customer chat bot just stonewalled me with policy quotes and the...

Nikolay Dimitrov • Jun 22, 2026
Helpful (1) • (0)
Still got charged after cancellation

I canceled Coursera in January, still got charged until I changed CCs. There seems to be no proper email for Coursera, as all my email have been retured. Not to say much but this is the lousiest outfi...

Helmut Schonwalder • Jun 22, 2026
Helpful (3) • (0)
Horrible cancellation experience

Horrible experience as they wouldn’t let me cancel so had to pay for months without using their services at all!

Cecile Wong • Jun 22, 2026
Helpful (0) • (0)
They charge you more than it's supposed

They charge you more than it’s supposed if you don’t cancel the free trial and don’t refund you at all. Extremely disrespectful. And as many people experienced, they don’t refund you at all. I contacted them because I didn’t use it and forgot to cancel, but they don’t care with customer satisfaction.

Dayane Pacheco • Jun 22, 2026
Helpful (2) • (0)
Customer Service Turned a Small Problem

I cannot speak to the quality of Coursera's course content because my experience never progressed far enough for me to fairly evaluate it. My issue is with the company's customer service and lack of flexibility.

Abbey Johnson • Jun 21, 2026
Helpful (1) • (0)
Charged after immediate cancellation

I signed up for a free trial to look over coursera. I looked at a single course and decided it was not a platform that I was interested in. I cancelled the same day. 8 days later I was charged a $4...

Cathy Dunlap • Jun 20, 2026
Helpful (2) • (0)
Caught in the subscription trap

I am normally meticulous about watching for hidden subscriptions, but got caught in the Coursera trap. Signed up for a Yale course and foolishly trusted the affiliation. It was supposed to be a one ti...

Cheri Howard • Jun 20, 2026
Helpful (1) • (0)
Informative but has clunky parts

A decent classes for beginners, though the exercises could use more hands-on practical tasks instead of theory.

Susan Jackson • Jun 19, 2026
Helpful (0) • (0)
Brilliant courses, aggressive auto-renew

The courses are brilliant and the instructors are top-notch. However, I strongly advise anyone using this site to immediately remove your bank card details after you pay. The auto-renewal system is ag...

Elif Demir • Jun 19, 2026
Helpful (3) • (0)
I cancelled my monthly subscription

I cancelled my “monthly” subscription immediately after billed and they refuse to refund me. They only have support via AI and then if you have a real person over email they continue to provide you the same prompt.

Laura • Jun 19, 2026
Helpful (1) • (0)